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[Resolved]  Hathway — Not installing modem

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I submitted documents and payment on 14th Dec and till now my net is not installed.

they have started the billing cycle even without installing the modem. so now I have lost three days without even having internet.

customer care has no answer to why my net is not installed yet. the salesperson told me it will take maximum of three days and now its already 6 days.
Not installing modem
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Complaint marked as Resolved Dec 19, 2020
resolved within hours. thankyou

Complaint Status


[Dec 20, 2020] Hathway customer support has been notified about the posted complaint.
Updated by Complainant29130 Dec 19, 2020 resolved
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    Hathway
    Customer Care Service
    Customer satisfaction rating
    31%
    Complaints
    5357
    Pending
    0
    Resolved
    1540
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 22 2600 1306
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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