[Resolved]  Hathway — Paid full in advance for their most expensive internet package but getting no internet

Address:	Trade World "B", 10th Floor Kamala Mills Comp, Senapati Bapat Marg, Lower Parel(W), Mumbai 400 013 Broadband Helpline No : 022- 68768200/ 1800 419 311
Website:	www.hathway.com

I paid fully in advance to Hathway for their most expensive internet package as I needed it for my office work from home. The salesperson Anshuman Yadav has said that we may, at the most, face issues once in a month. But I ended up calling their call center multiple times per month for the past 2 months, leaving my office work aside. I paid them fully on 8th Apr 2022 and invoice no is I0127P[protected] for 4 months.
Currently, I'm getting no internet from the past 3 days and today is the 4th day. My work is suffering due to this. And they are not refunding the money so that I can go ahead and get another company's service.
The call center people are not entertaining my calls and neither is the sales person. The call center people clearly says we are not responsible. I'm fed up.
If you, the government is listening, India can't progress if these lousy companies are not hold responsible for their lousy services. Will you help us or you will also turn a blind eye? Its my hard earned money that has gone down the drain. And their may be many financially challenged who are quietly facing this issue.
I hope some action will be taken against them.