Hathway — Refund for installation in non feasible area..

Address:Hyderabad

Hi

My account no. Is [protected]... I was using hathway connection in 2019
And relocated to new location.. After relocation i have stopped using
Hathway connection as it was not there in my area and it got
Deactivated. And handed modem to the hathway team

Since last so many days i was getting lot of calls from hathway sales
Team.. They told me that now hathway is feasible in my new location
I. E. Patels green park yapral hyderabad.. They have confirmed me
Through whatsapp and phone and told me that if it is not feasible than
My money will be refunded..

Based on their inputs, i recharged my account with rs.425 on
29.08.2020.. After 1-2 days i got a call from hathway technician that
Hathway internet connection is not feasible in my
Location.. Unnecessarily your sales team (Her name is divya and no. Is
[protected]) has troubled me lot when there is nofeasibility in my
Location and now for refund she is not picking my call also.. Divya is
Telling lies just to fulfill the targets and provided the worst
Support..

I want my refund of rs.425 in the same bank account from where it got
Debited.. Refund the money as soon as possible and without troubling me
Anymore.

Find the attached pics chat from divya for confirmation and refund..

Ankit
Reg. Mobile no [protected]
Reg. Mail id : [protected]@gmail.com
+2 photos
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Hathway customer support has been notified about the posted complaint.
Oct 04, 2020
Updated by Ankit maheshwarizf
Complaint still not resolved.
Complaint comments 

Comments

It has taken very long time for refund for installation in non feasible area.. Written mails and complaint to hathway 4-5 times.. But it seems they don't want to solve it.. They are closing complaint without any resolution.. Worst support they have provided...

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