[Resolved]  Hathway — Set-top box

Address:

Hyderabad, Andhra Pradesh

This is regarding set-top box with S/N: FCBCTWTQP MAC: 18550F2ED235 Setup box purchase in the month of September, we are two people in family and hardly use this junk box (Set-top box). However November it went bad giving us error (Software update). When approached cable operator he asked us to visit Hyderguda. 28th Nov 2013, I have visited hyderguda with this junk box. I see that hathway has hired complete 4000 SFT area and with several counters, Staff is not all courtiers reminds me of 19th century government employees working as if they are not getting paid for service but getting paid because they are doing favor to company I had to wait in the que and realized that several customers are replacing units for several times because hathway are just circulating all default junk box and with no customer experience In spite seeing that Hathway is looting and circulating junk boxes. I was expecting that I will not face any issue with replacement box. Which was wrong and today since almost a week I have same issue the junk box crashed again. Cable TV operator asks me to travel 20 kms again he says the consignment of set top boxes which was supposed to go diff city landed in Hyderabad and that is why it is giving error and now it should get fixed (Hathways another scam) This is rubbish and non-tolerable. Arrange a new set top box ASAP. I will not hesitate to approach media, consumer court Sorry for referring set-top box as junk box …. Just to know it is a junk box. Because I have several customers who have same issue