Hathway — setup box

Address:

Jabalpur, Madhya Pradesh

I am a user of hatway digital cable tv for the last six months my card no is[protected] which was running fine and on 21 June 2015 it displayed a message in which there was clearly written that "PLEASE DO NOT TURN OF THE SETUP BOX " IT IS BEEN UPGRADE so while watching the tv it popup and i let complete, after the completion it never started till date, and as i have contacted the local vendor he tooked the setup box for two days and after two days he told us the box is dead you have to purchase the new one. It was not a hardware fault from the customer side it is a fault of software through which the hatway team is unable to take care of it or they must not be having the proper technician who can handle the software, and as I have talked to the hatway team they still put blame on us, This is a serious fault of the Hatway upgradetion department in which the lack of technician who are unable to maintain the complex network of hatway As i have been working in the computer electronics i am aware of the problem comming in this setup box, because the same kind of problem comes in the modem of beetel 220 bxi in which the software needs to be upgraded . I am a muslim and the holy month ramdan is going on ad my family is missing the important prechings which were relayed on tv. NOTE :- There are no pending payment left of hatway till date Thank You MOhd Shareef Qureshi [protected]