Hathway — Termination of Connection Service

Address:

Plot NO 19, Road No 2, Bharath Nagar Colony, Beeramguda, Ameenpur, Hyderabad - 502032

I have send a disconnection notice a year back to Hathway ISP and moved to a different ISP as there service was not good. I took a 6 month payment option as the installation was free. After sending the disconnect notice none of the Hathway employees came to remove the wire and collect router. I personally myself removed the wire and disconnected the router. They called me couple of time and asked for the router. I informed them that it is ready and they can come and collect the device as that is of no use for me to keep it and it only works with hathway. They never turned up when I gave them a time slot. They expect me to be at home when they wish to collect, which was not possible as I was busy on my routine. They called me today 19/01/2020 and saying that I need to pay a penalty of 2500 pertaining to router amount as they did not collect it. I denied to pay any amount and asked them to collect it again which they are not ready to do it and they want only money to be paid. This is a pure fraud of collecting excess money from customers where the Chinese product of router doesn't even cost them 500 Rs. They are threatening me saying that the terms are listed in terms and conditions document which was signed initially. Please take a strict action against Hathway against this fraudulent practices.
I am not denying them to collect there product. It is there responsibility to come and pick up after I disconnected there services.