Hathway — Unethical Behaviour

Prasanna3421

from Noida, Uttar Pradesh

Address:

Bangalore, Karnataka

I am staying in bangalore nagarbhavi circle. I am using Hathway cable, local provider is "SRI GANESH CABLE NETWORK", even after paying monthly charge of 300/- for the plan, the local provider is cheating the customer by blocking the channels like, sony six, star sports, kids channels etc. Even after many phone calls to local cable operator, his response to customer is at worst. Date of incident (complained to operator) :[protected] Cable operator Mob.no.: [protected], [protected]

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Hathway customer support has been notified about the posted complaint.

Jun 11, 2015

Updated by Prasanna3421 No response from Hathway

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Comments

Prasanna3421

from Noida, Uttar Pradesh

problem is not yet resolved by Hathway

Vipul S Dave

from Mumbai, Maharashtra

I Have Hathway connection No 964523 in Surat. I often witness my connection getting disconnected. On discontinuation of my services 6 days back, I lodged a complaint to hathway. They have not attended the complaint till date. Their customer care executive always tell a lie that it will be attended shortly but till date it is not been attended. In past also they have took 3 weeks to attend the problem. They are people with no business ethics and never give the time that when the problem shall be attended. You go on complaining they they keep on giving false promises every time. I urge all who so ever read this not to subscribe for any service of Hathway. You will witness nightmare otherwise. They collect money in advance and then they are least bothered about the problems you face. beaware of Hathway. better find some good service provider.

Prasanna3421

from Noida, Uttar Pradesh

one of the worst customer service

Yashwant Pande

I (account id 1355144) applied for new broadband connection on 9th; Hathway sales executive Mr. Kishor G promised me to enable the connection within 2 days. However after several follow ups I still do not have the connection activated. Hathway engineers called me 2 days back asking if my user id and password is working or not and when I told them that internet is not available they promised to visit home but it did not happen. When called to customer care executive, they gave different answers at different times- like your connection is active, sometimes they say it is in process, MAC id is not updated, it will take another 7 days etc...