Hathway — unethical behaviour from hathway no internet connection since last 21 days

By profession i am a software engineer and during this covid time to be able to get my office work done it is very important to have a consistent internet connection. But still i was cooperating with this company in terms of far from consistent service but from last 21 days my internet connection is not working and i have been calling them so many times for solving my issue but they have done nothing so far. So after figuring out the quality of service i figured i will not recharge my connection once it gets over and so i didn't recharge. Once the account became inactive they started calling me everyday for doing a recharge and i told will recharge only after you guys fix my issue. They denied fixing my connection if i don't recharge it. Again i received a call from customer care they told me please recharge we will fix your connection in 5 mins after too many requests from them i fell for it and again recharged it. Once the recharge was done again i stopped getting any calls from them whatsoever. I have sent a email to all available email ids of hathway for the resolution. Being not sure about what else i can do i landed up here to write this complaint.

Hwy account number : [protected]
Name: balkrishna jeph