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[Resolved]  Hathway — Worst Customer service of Hathway

Hathway is not providing appropriate support even though my account is active. I have raised a complaint through app but it is showing in process since 30th august 2020.

I have emailed this concern but still no action has been taken. There is no further communication regarding this issue. They are just saying we have forwarded your request to technical team.

Every time I call customer service they disconnects my call in 2-3 mins.

Mr. Jalaluddin, who is head in CS department - BIG SHAME ON YOU.
I tried to call this person many time regarding this issue but he is not picking up my phone, I tried atleast 80-90 times continously.

POOR SERVICE AND WORST OF WORST CUSTOMER CARE.

Is hathway quality team is aware how frequently there associated disconnecting calls.

I want action on those agents who disconnected my calls.
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Sep 2, 2020
Complaint marked as Resolved 
They marked as resolved in 2 minutes without contacting me. Great hathway
Sep 03, 2020

Complaint Status

Hathway customer support has been notified about the posted complaint.
Sep 02, 2020
Updated by rakshitbirthare
Why you resolved it, without providing any update.
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    Hathway
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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    32%
    Complaints
    6192
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    0
    Resolved
    1910
    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
    +91 25 3252 0330
    Hathway Address
    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054
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