[Resolved] Hathway — Zero upload speed from past few days.

mr.CherishP

Jul 2, 2021

Address:

Dumbhal, Surat - 395010

Hi Hathway team,

My hathway account number is [protected]. I am facing extremely slow(zero mbps) upload speed from past few days. The upload speed is less than 0.5 mbps(paid for 50mbps). I am really frustrated now, i tried to wait for some days so that issue can be resolved but there is no signs of success.

Please send the technician to check the issue as soon as possible. Uploading files become a headache for me. Zero upload speed is not acceptable. Sending the simple text message on whatsapp takes 2 second which is frustrating.

Please check the attached screenshot of speed test done on genuine trusted sites. Please let me know about this as soon as possible.

Some speed test result ids of Hathway in-app speed test feature,
[protected], [protected], [protected]

Thanks and regards,
Cherish Patel.

+2 photos

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Jul 2, 2021

Complaint marked as Resolved

There is no steps taken by company. The compliment automatically marked as resolved as soon as i posted it

Hathway customer support has been notified about the posted complaint.

Jul 02, 2021

Updated by mr.CherishP Why the complaint marked as resolved as soon as i posted it?

Verified Support

Jul 02, 2021

Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Contact number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.