[Resolved]  Havells — 1 hp pump

Address:	New Delhi, Delhi, 110044
Website:	poor product and services

A pump of 1hp power was bought by me on dt. 24.04.2017. It is containing 2 years warranty. Few days back, i felt some problem in this pumb (Circuiting and producing high frequency sound), so i complaint to havells customer care regarding this problem by call on their toll free no. A servicing person from havells visited to my place for solving the problem. Servicing person checked and found that there was some water inside the pump which was creating the problem. But he denied to repair the pump. According to that service man, the pump is out of warranty now because of water inside the pump. But as per havells specification, pump is ip 65 certified. So no water should be inside as per specification. I am facing this problem because of poor quality of product of havells india. Also cimfr certification is to be questioned to certify this product for ip 65. I am also attaching my bill copy for reference.

My complaint number is gg180041 (For havells)