Havells — havells geyser below 25

sb31

from Delhi, Delhi

Address:

New Delhi, Delhi, 110096

Complaint / service request #[protected]

Had originally complained on 13th and again on 15th july that geysor was tripping. Technician finally came on 21st july with a promise that he will visit on 22nd with the parts to be changed. He did not visit and i am not able to contact him as his phone seems to be switched off. Customer care has been giving a standard reply and a sms message that the issue has been escalated. Unfortunately, this does not help and they do not transfer the call to any higher authority. Seems that all repair work has been out-sourced to local electrical shops. Kindly help to resolve this issue

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Havells India customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2019

Havells India Customer Care's response Dear Sir/Ma'am,

We never want our customers to feel this way, please share your complaint number. Our team will ensure all the possible help.

Thanks & regards,
Team Havells

Jul 24, 2019

Updated by sb31 Thanks for the follow-up. The complaint was resolved yesterday evening.