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[Resolved]  Havells India — 15 litre havells adonia geyser model is having serious problem

Address:Varanasi, Uttar Pradesh, 221002

Sir/ madam
I had purchased havells adonia geyser capacity 15 litre in october 17. But, from the date of purchase, it never worked for 10 days. I have complaint so many times on the customer care and havells dealer from whom i have purchased the geyser. Engg. From the havells are coming but not
Able to resolve my complaint. Same problem of smoke & short circuit is still exist. Pls help.
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May 25, 2018
Complaint marked as Resolved 
Havells India customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2018
Havells India Customer Care's response Hi Alok,

Sincere apologies for the inconvenience caused to you. Please share your mobile number /complaint number and your area pincode with us. We assure you we will look into this.

Regards,
Team Havells
Apr 09, 2018
Updated by alok1984 Sir,

Thanks for your reply. Details are as follows
Mobile Number :[protected]
complaint number: HD080314
PINCODE: 221002
pls help
Verified Support
Apr 24, 2018
Havells India Customer Care's response Hi Alok,

We hope that our team got in touch with you for the resolution of your issue and we hope that this concern has been resolved.

Regards,
Team Havells
Apr 24, 2018
Updated by alok1984 Sir, my problem not yet resolved. A new problem started coming after the visit of your service engineer. A Havells engineer is not able to find the cause of the short circuit/ smoke. Current is flowing in the body of geyser which gives shock when touching. Sir, this time of maintenance, I had never expected from Havells. I am using the product of Havells from many years, but I had never expected this type of of arrogance from the havells. No one has the time to take feedback from the customers. I am very disappointed, that I will never use or advice any to purchase.
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Comments

Thanks for your reply. Detail are as follows
Mobile Number :[protected]
complaint number: HC101923
PINCODE: 221002
pls help
Reply
Havells India Customer Care's response, Apr 9, 2018
Verified Support
Hi Alok,

Thanks for sharing your details. We have notified your issue to the concerned team. Please allow us some time to get back to you.

Regards,
Team Havells

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