[Resolved] Havells India — 15 litre storage water heater not working

Nandhini N

from Coimbatore, Tamil Nadu

Address:

560100

We have logged complaint for geyser not working on sunday dated 4th aug. Still issue is not resolved rather we are following up every day. Product is under warranty as same was purchased on 20th nov 2018. Despite one week follow up technician visited and asked for money to attend issue. Twice they visited and without checking actual issue they asked for charges. Since when we bought this geyser, initially safety wall was missing, after consumer compliant only they attended the installation. Now again same drama of charges. Not sure what does that mean by free installation and warranty if consumer has to pay for anything or everything. Requesting to take necessary actions immediately. Breakdown request no.[protected]

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Sep 16, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2019

Havells India Customer Care's response Dear Sir/Ma'am,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team, and we assure you the best possible resolution.

Thanks & regards,
Team Havells

Verified Support

Aug 16, 2019

Havells India Customer Care's response Dear Sir/Ma'am,

We hope that our team got in touch with you and resolved all your concerns to your satisfaction.

Thanks & regards,
Team Havells