[Resolved] Havells India — [protected]: non visit of service engineer even after 10 days of complaint logging

upmith

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110076

Dear team,

I had raised a complaint vide complaint id[protected] dated 28/02/2019 for my non block pump.

The engineer despite fixing time never turned up. I escalate this on 2/03/2019 to the customer care.

I got a call from m/s triveni engineer (Mobile - [protected]) and he too after fixing a time did not turn up.

This is highly unprofessional and unacceptable from an organisation, like yours.

I donot want a service engineer from m/s triveni to visit for the complaint, basis their un-professionalism

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Apr 11, 2019

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2019

Havells India Customer Care's response Dear Sir,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Thanks & Regards
Team Havells

Verified Support

Mar 11, 2019

Havells India Customer Care's response Dear Sir,

We hope that our team got in touch with you and resolved all your concerns to your satisfaction.

Thanks & Regards
Team Havells

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Comments

Kiemera

Dear sir i bought a havells mixture grinder in month of jan 2019 and suddenly motor working stopped in month of march 2019 on date 08 march 2019. Please take a proper solution in this matter.
Thanks.

anandmasih

from Delhi, Delhi

I purchased Havel water hirer model stanio 1&2 litter on 10 11 2018 . System stop working from first week of February 2019 contact with retailer shop he advice to call company customer care . Complaint to customer care on 14 .2.2018 asure me to solve problem within 48 hours but not resolve again complaint on 19.02.2019 but still now not attended