[Resolved]  Havells India — bad experience and rude behaviour by your service executive complaint no. hd222649

Address:

401101

Dear Havells Team,

Although I am big fan of your company and your products and your ads in TV, I had a bad experience with one of your service executive. I have a complain regarding a service executive who came to see My Havells mixture grinder today date 23/04/2018. My complain no. is HD222649 which was allocated to Mr. Arvind Maurya. Now the case is He to my place and seen the Mixture grinder and the jar for which service was asked for. And then he asked for the bill and the warranty card of for the same. I showed him both the warranty card and the bill. Now the bill and warranty card was dated 9/4/2017 which is written at three places in warranty card and at one place in the dealer bill. Now at one place in Warranty card there is a correction in the year of product bought which was also corrected by the shop person at the time of buying the product. And all the other three places it is properly written as 9/4/2017. So now there is one overwriting at one place in Warranty card your service executive Mr. Arvind Maurya talked so rudely with us and blaming us again and again that we have done the overwriting to get free service from the company. Now I want you to please take my complain against him (Mr. Arvind Maurya) and I need a proper action against him as soon as possible because this type of bad and rude behaviour of your employee is not good for your company's reputation.