[Resolved]  Havells India — bad servicing of technician in my complaint gl150919

Address:Pathanamthitta, Kerala

I purchased havells sparkling iron box on 04.01.2017 from central police canteen, adoor (Pathanamthitta). The iron box has not working from 13.12.2017. I registered a complaint on 15.12.2017 via gl150919. Mr nikhil from mr. Powertech visited me in my office and checked my iron box on 21.12.2017. After some time he told me it is now working, some dust is found in its thermostat, we cleaned that. He told me to check the heat and sign on his mobile phone. I checked the heat and made sign. But while reaching home i understood that he cheated me. The switches on the top are not pressed correctly. The door used for filling water is fully opened and not properly working. So i register another complaint on 27.12.2017 and i received a message that my iron box is already repaired. So i request you to take necessary steps to repair my iron box at the earliest, other wise i will go to the consumer court, pathanamthitta with all relevant details
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Feb 3, 2018
Complaint marked as Resolved 
Havells India customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2017
Havells India Customer Care's response
Dear Sir(Renjith J),

We're sorry to hear about your experience. Please expect a call from our representative shortly, we will ensure all possible help.

Regards,
Team Havells
Verified Support
Jan 03, 2018
Havells India Customer Care's response
Dear Sir(Renjith J),

We hope your concern has been resolved now. Please drop us an email at havells.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Havells
Complaint comments 

Comments

My complaint HIL[protected] note solvle . Par service centre wale ne ese ok kar diya, meje kaha gaya company 28 inch led banana band kar diya na to parts he na hi led 28 inch he. Apako led 32 inch led leni hogi aur 3000 rs ka dd dena hoga hevlls India ltd vo bhi mene de diya date 19/12/17 dd number 116704 ccb bank mandal jaipur
Havells India Customer Care's response, Jan 4, 2018
Verified Support
Dear Sir(Heera Regar),

We sincerely apologize for the inconvenience caused to you. Please share your mobile number/complaint number and your area pin-code with us on havells.social@gmail.com. We assure you we will look into this right away.

Regards,
Team Havells
Havells India Customer Care's response, Jan 8, 2018
Verified Support
Dear Sir(Heera Regar),

We are still awaiting your response. Please share your mobile number/complaint number and your area Pincode with us on havells.social@gmail.com. We assure you we will look into this right away.

Regards
Team Havells
Havells India Customer Care's response, Jan 12, 2018
Verified Support
Dear Sir(Heera Regar),

We hope your concern has been resolved now. Please drop us an email at havells.social@gmail.com in case you need any further assistance.

Regards,
Team Havells

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