[Resolved]  Havells India — breakdown service request not resolved

I raised a service request on apr 23rd and had service person come and check grider, he said kar new to be replaced and asked to pay for jar upfront. He said withou that he won't be able to order the jar. After paying the amount he said he will get the jar in 3-5 days. It's almost a month now i have not gotten the kar i paid for. He doesn't pick up the call or even called back to share the status of the request. I called havells customer care several times they just put call on hold and don't resolve my issue... I'm on currently on hold since last 25 minutes now while i'm writing this complaint. Not sure, if this how big brand treat customer, who will come purchase their products. I really felt that i'm making right choice by purchasing havells product but their service is very annoying. I hope my issue will get resolved soon.