[Resolved] Havells India — geyser 3l

Krishnaprakash Maurya

from Pune, Maharashtra

Address:	411057
Website:	www.havells.com

7th jan 2019

Complaint number - ia075510 & ia103080 (Recent complain numbers)

Had a extremely bad experience with havells service, never faced such a pathetic service even from local companies.

I purchased the geyser last year.

First incident:
It started leaking within 4 weeks of installation. The technician visited after multiple follow-up and informed that it is defective piece & needs to replace but needs to be replaced from the place i purchased it. Since i had purchased it from metro, they refused as they only sell but after lot of arguments they replace after 6 hours of being in the shop.

Second incident:
This happened in dec and the issue was same - leakage. This time the same technician promptly repaired it but tightening the screws

Third incident (Ia075510):
The issue recurred within 2-3 weeks. Lodged complain on 7th jan but no one turned up till 10th jan. When i called the service center was informed that the technician has cancelled the ticket as i was not available. This was blatant lie as no one contacted me. Since the same technician had come in past i had called him and he mentioned that he will visit. After multiple calls he offered to send a product replacement slip on whatsapp which i can use to get it replaced!!! I did not agree as this is unethical and told him to survey it physically and only then i can accept such letter

Fourth incident (Ia103080)
The service center agent opened a new ticket on 10th jan as previous one was cancelled and mentioned that someone will visit within 24 hours but no one has still come. After multiple calls to service center, i am told that someone will visit in next 24 hours. Hope someone does visit.

My other question is if the product needs to be replaced as i guess this is part of the same manufacturing batch. Do i have to again fight with havells sales executive at metro to give replacement?

Is it possible to get the refund as i have never come across a defective product.

Regards,
Krishnaprakash maurya ([protected])

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Jul 23, 2019

Complaint marked as Resolved

The engineer repaired the water heater

Havells India customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2019

Havells India Customer Care's response Dear Sir / Ma'am,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Thanks & Regards
Team Havells

Verified Support

Jan 24, 2019

Havells India Customer Care's response Dear Sir / Ma'am,

We hope that our team got in touch with you and resolved all your concerns to your satisfaction.

Thanks & Regards
Team Havells

Jun 28, 2019

Updated by Krishnaprakash Maurya The above Gyser haas again failed on 3rd Jun 2019 but still no replacement is provided
a. First complaint[protected] logged on 3rd Jun : No one visited despite multiple follow-up

b. Second complaint[protected] logged on 7th Jun, still no one visited to look at the problem

c. The technician finally visited on 13th Jun and informed that Gyser needs to be replaced. Instead of giving replacement report he informed that he will send via Whatsapp next day and only after multiple follow-up he send after 3 days

When I took this report to Metro from where I had purchased they mentioned that replacement can be provided only on original report. Please note I had purchased the gyser from Metro, Borivali in Mumbai and had installed in Pune house.

This shows that Havells unethical practice as their technician deliberately gave report on Whatsapp

d. Lodged another complaint[protected] on 19th Jun and technician visited on 20th Jun and informed that replacement Gyser will be delivered to home within 2 days

To-date no replacement is provided despite calling their Toll Free number multiple time.

e. Lodged another complaint on 26th Jun[protected] as according to the Hepdesk your ticket is closed thus nothing can be done

First of all the the Gyser given was defective and and despite so many reminder no replacement is provided. How do I take this issue with Consumer court as they have mentally tourched me since the day I purchased this equipment. Extremely pathetic quality of produc and equally pathetic post sales service.

All the technician who visited had only one aim i.e. close the ticket despite the problem persisting.

I will never every purchase Havells prodoct in my life and recommend anyone to purhase the same going forward. The Gyser cost me only Rs4000 but I will never let Havells get away with such a pathetic service and will take it up in Consumer court if the product is not replaced as promised

Regards,
Krishnaprakash Maurya ([protected])