Havells India — geyser leakage

Address:G-403 ELITE HOMZ, 201301

I bought monza dx 15/2019 on 06sep19. I started using it in november only but within a month i observed a leakage into it. Water get filled in the plate and fills within the electric circuit (Thermostat). I called for the engineer, he came and said now everything is fine. But again on 22 dec19 same issue came. Water was leaking so badly that it was dropping outside from thermostat which is so dangerous that it can led to any accident.in this case i request for a complete replacement of the geyser.
I don't want any sort of assurance as its just 2 months old item.

Ravindra
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Havells India customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2019
Havells India Customer Care's response
Dear Sir,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team, and we assure you the best possible resolution.

Thanks & Regards
Team Havells
Verified Support
Dec 25, 2019
Havells India Customer Care's response
Dear Sir,

We hope that our team got in touch with you and resolved all your concerns to your satisfaction.

Thanks & Regards
Team Havells
Dec 28, 2019
Updated by bala856
This shows the customer service of Havells. On the brand name i bought Havells Geyser but i was not aware that Havells has such a low quality Poduct which started malfunctioning within a month and now on the name of customer service they are making jokes. NO SOLUTION YET
Complaint comments 

Comments

I would like to mention that I don't need any assurance but a replacement only. As the geyser is only 2 months old and the same problem has arise twice in two months it means the product is defective.
I would really appreciate if Havells being such a big brand give me replacement of the defected geyser.
NO. Your no team got in my touch. No solution has been done till now.
What a pathetic service is this that without confirming you are writing that my issue is resolved.
I want replacement of a defected item

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