[Resolved]  Havells India — havells 15ltr geyser

Address:Kolkata, West Bengal, 700055

I had purchased a 15ltrs havells geyser on 20.10.2014 from kolkata.
On february i lodged a complain since there was a water leakage.
-technician visited from t. N. Enterprise new town (Kolkata) and said the screw has become lose and fixed it. But the next day it was the same.
-technician visited again and did the same.
-technician visited for the 3rd time and said there is problem in the tank and since its under warranty it shall be replaced within 2-3 weeks.

I was quite frustrated with havells team since every time i called they said it will take another few days for it to get replaced. We have ordered for the part.
Its been 6 weeks and no reponse from your end and when i call the answer is still the same-"madam time lagega"

I use all 3 geysers at my home from havells, all mcb from havells. If such a trusted brand will provide this kind of response, it will certainly force me to think discontinue using this brand and aware others for this kind of response from havells so that others will break relations with havells.

Thanks and regards
Surbhi baid
Contact-[protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
May 6, 2018
Complaint marked as Resolved 
Havells India customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2018
Havells India Customer Care's response
Dear Surbhi,

Sincere apologies for the inconvenience caused to you. Please share your mobile number /complaint number and your area pincode with us. We assure you we will look into this.

Regards,
Team Havells
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Havells India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    1215
    Pending
    0
    Resolved
    603
    Havells India Phone
    +91 17 2423 2401 [Chandigarh]
    +91 28 1248 1112 [Rajkot]
    +91 14 1391 4645 [Jaipur]
    Havells India Address
    QRG Towers, 2D, Sec- 126, Express Way, Noida, Uttar Pradesh, India - 201304
    View all Havells India contact information