[Resolved]  Havells India — Havells 45 koolaire desert cooler

Address:	New Delhi, Delhi, 110017
Website:	consumer complaints

I needed honeycomb paid for the above cooler and registered with havells. Havells service engineer came and changed the pad on[protected] and charged rs.2500/- for the paid. While changing he said the capacitor also needs replacement. We agreed to that and the capacitor was also changed. He fitted everything and saw the water falling on the pads was slow and so he opened again and cleaned the tube where the water was coming. He again put on the cooler and observed something is fault. He asked us not to start the cooler immediately as water has gone into the motor. He asked us to blow some air using air dryer. We asked him to do so but he said he is already late and asked us to do or keep the cooler in the sun. As instructed by him we put on the cooler after 4 hours but after 10 minutes of running there was burning smell and we switched off.

We complained again and next day the service engineer came and said the motor has got burnt and has to be changed. The charge for the same was rs.3200/-.

I would like to make a complaint that there was no problem in the cooler since its purchase 5 years ago and because of fault of the service engineer / negligence the water went into the motor and was damaged.

We request havells to do the motor replacement free of cost as that was caused due to negligence of the service engineer and make our cooler operational immediately.

Thanks