[Resolved] Havells India — Havells asking money, even though my product under warranty

deepakraja

from Pune, Maharashtra

Address:

411028

"We buy branded products for it's service. Havells have very poor customer service, waste of money. Product longevity is less than 2 years, so do non branded heaters which is 60% less cost. Shame on you Havells. Whenever you call, service center will tell you they will resolve issue in 24 hours, but they won't, may be they can't." After I register above complaint service engineer contacted me and asking Rs.950 even though my product is under warranty. I think, Havells is fraud.

FK093123 allocated to Skahil from Pune. Mob: [protected]. Pincode: 411028

Was this information helpful?

No (0)

Yes (1)

Jan 29, 2017

Complaint marked as Resolved

Havells India customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2016

Havells India Customer Care's response Dear Sir (Deepak sri paul),

We're sorry to hear about your experience. Please expect a call from our representative shortly, we will ensure all possible help.

Regards,
Team Havells

Dec 29, 2016

Updated by deepakraja Hey - The issue got resolved after the big fight with your service engineer, who was quite rude. But eventually, issue got resolved. Thanks to you. I think customer service is good in Havells, but your service engineers have to be trained technically & ethically.

Verified Support

Dec 29, 2016

Havells India Customer Care's response Dear Sir (Deepak sri paul),

We hope your concern has been resolved now. Please drop us an email at havells.[protected]@gmail.com in case you need any further assistance.

Regards,
Team Havells