[Resolved]  Havells India — havells storage geyser support in warranty period

Address:Hyderabad, Telangana, 500028

I raised the complaint on 31st July 2018 for after sales support for storage geyser which is in warranty and the call no HG306231 and later many follow up calls to support a technician came and taken the part which has the problem after that till now no one came.

Again I have done few follow ups to support and spoke to the superior and he said that day or day after definitely technician will visit and repair it.

One technician called and said he don't know that previously some technician visited and a part need to be replaced and he need to brought the part and he said will bring tomorrow and repair it but it is not happened.

Strange thing is every time new person/technician will be assigned mostly but he donot know what is status or summary of the problem.

We will get the call number when we raise a complaint but not the technician number. We should wait for his call.

Please find the attachment of the call numbers.

Thanks,
Arun
[protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Oct 4, 2018
Complaint marked as Resolved 
Havells India customer support has been notified about the posted complaint.
Aug 29, 2018
Updated by Arun Y
The latest call number is HH100886
Verified Support
Aug 31, 2018
Havells India Customer Care's response
Dear Sir,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution.

Thanks & Regards
Team Havells
Verified Support
Sep 03, 2018
Havells India Customer Care's response
Dear Sir,

We hope that our team got in touch with you and resolved all your concerns to your satisfaction.

Thanks & Regards
Team Havells
Feb 10, 2019
Updated by Arun Y
Yes, Resolved the concerns.

Thank you
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Havells India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    1217
    Pending
    0
    Resolved
    603
    Havells India Phone
    +91 17 2423 2401 [Chandigarh]
    +91 28 1248 1112 [Rajkot]
    +91 14 1391 4645 [Jaipur]
    Havells India Address
    QRG Towers, 2D, Sec- 126, Express Way, Noida, Uttar Pradesh, India - 201304
    View all Havells India contact information