Havells India — Havells Water heater Installation request reference number [protected]

Address:

DLF PHASE 1 Gurugram 122002

Dear Sir/Madam,
The water heater has been installed.
However the engineer used his private fasteners without asking me. He gave the excuse that the ones supplied by Havells would have broken the wall. He kept the original fasteners with him.
One of the flexible pipe was short. He asked for a two feet long pipe. he was ready to provide one at a price of Rs250, much higher than the going market price. I had to get one from the market to have the installation completed.
Request confirm this is the normal practice.
I had submitted a similar complaint on Sep 17 to
[protected]@havells.com but it has not been responded so far.

Regards,

Vijay