[Resolved]  Havells India — highly unskilled and pathetic services by havells service center!!

Address:

495450

Please refer to my complaint nos[protected] dated 03.02.2020 and[protected] dated 05.02.2020. The latter complaint no. Is the so called escalated complain to resolve the matter quickly!! This is regarding breakdown of my geyser - non heating issue (Model quattro digital 15l).

When i registered a complain with havells india on 3rd feb, 2020 i thought that the complaint would get resolved quickly by professional personnel. But as usual the service engineer who visited my house to inspect the geyser was highly unskilled and unprofessional!! He didn't know what to do about the geyser and returned without apprising us of what had happened or how long it may take for repair. After two days when i called the service engineer he didn't had time to discuss the matter with me. After few hours i again called him and asked what was being done from his side for geyser repair, he had no idea about the problem in my geyser and how and when to repair it. He started telling me that if any part is to be replaced it will be ordered from hyderabad then it will arrive raipur and then to the service centre and it may take more than one month time!! Then i asked him has he ordered any part which is to be replaced. I was shocked by his reply - he said first we'll bring the geyser to service center then try to find out the fault!! When i asked him why didn't he do this in his first visit, he started talking rudely.

Besides being rude the service engineer was not at all concerned about my problem or interested in repairing the product.

This is not the first time that i'm having such experience with havells service centres.in 2017 when my geyser was malfunctioning then i lodged several complaints (Call no. Gl052115 dated 05.12.2017, call no gl221440 dated 25.12.2017 and again via call no gl294129 dated 30.12.2017) which were again attended by highly unskilled and unprofessional personnel who finally damaged my geyser as they didn't know how to open it!!

Again same thing is happening!! I’ve brought this matter to havells india customer care so that they can take disciplinary action against the service engineer and get my geyser repaired within a short time frame.