[Resolved]  Havells India — no action taken since 20 days - havells electric geyser

Address:

Ahmedabad, Gujarat, 382481

Hi,

We have purchased electric geyser of havells in january 2018 so still it is in warranty period. [protected] is our complaint number in havells and almost 15 times we have made complaints in havells in last 20 days. And as usual, every time we get the same response that a technician will visit tomorrow but nobody comes. We are still facing major issues in our electric geyser. Due to water tank leakage in geyser, our home electricity gets cut down. Within 4 months of purchase, different issues occurred in geyser. But this time, even after registering complaint 15 times in last 20 days, not a single technician has visited our home to check about problems.

If the issue would be minor, we wouldn’t have taken these many followups. But having an urgent issue, though making innumerable calls, still customer care center team is least interested about this.

Since then, we are constantly trying to get in touch with the customer care center every alternate day for the complaint. But, still no improvements.

They just make fake promises and nothing else. Always, repeat same thing that your issue has been escalated and a technician will visit tomorrow and fix the issue and then again nothing happens.

I am really sad with such poor service and lack of commitment. If they are not liable to solve any customer’s issue, then why are they giving unnecessary hopes to them?

I have all the complaint registration messages and call history details. Hope it get resolved soon by consumer complaint forum.