Havells India — no support from havells india

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Sec-82 Gurugram

Purchased a pedestrian fan one month back directly from e shop of havells. This new fan, new product of havells in breakdown since last 15 days, worked for 5 days only after product delivery.
Raised call with customer care, number#"[protected]" dated 20 june, technician attended the call on 24th june and close the ticket without making fan in working condition.
Again raised the tkt on 24th june, request no. "[protected]" and closed by havells without providing the service and wrong and false comment that area is containment zone.
Called their customer care again on 2nd july and was put on hold for than 30 minutes, this is totally harassing from havells end.
Rgds/
Dinesh
[protected]

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Havells India customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2020

Havells India Customer Care's response Dear Sir/Ma'am,

Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team, and we assure you the best possible resolution.

Thanks & regards,
Team Havells

Jul 06, 2020

Updated by [email protected] Havells India team as since purchasing this fan has worked for 2 hours, please refund my invoice amount and take back your fan.

This is really disappointing that after purchasing premium fan of amount approx INR 5600, not worked for more that 2 hours since arrive of this fan.

This is really in a way harassments by Havells India. Customer executive simply put up on waiting.

Rgds/
Dinesh Yadav

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Comments

[email protected]

As per is not with Havells India for the Andonia premium fan model, urge to replace the fan with new or refund my amount. Seeing post sale support and many faults in newly purchased fan, seeking refund of my invoice amount.

[email protected]

I'm cursing the day when I decided to Purchase a pedestrian Havell premium fan "Aindrila Premium" dated 14th May'20. That's finally delivered post with numerous follow ups on 5th June,
after 20 Days.

THE PREMIUM FAN BY HAVELLS INDIA AFTER WAITING OF 20DAYS, PROVIDED
SERVICE FOR COUPLE OF DAYS AND NOT FUNCTIONING SINCE THEM.

WORST POST SALE SERVICES FACED BY ANY COMPANY IN MY LIFE. RAISED
SEVERAL COMPLAINTS AFTER ALMOST WASTING MY MORETHAN 45 MINUTES,
EVERYTIME TRIED TO REACH CUSTOMER CARE TO RAISE COMPLAINT.

And surprisingly, every time the ticket is getting closed by havells with false comments like containment area, customer not picking up phone etc..and fact is that they don't have spare parts in their stock.

order #[protected] Purchase date:14th May'20
order #[protected] Delivered Date: 5th June'20

Reference Number::[protected] Date: 20th June'20
Reference Number:[protected] Date: 24th June'20
Reference Number:[protected] Date: 2nd July'20
Reference Number:[protected] Date: 22nd July'20

Request Havells India to take back this faulty fan as have lost the faith in HAVELLS products. READY TO DO CHARITY OF THIS FAN TO HAVELLS INDIA SO THAT THEY CAN SHOW TO OTHERS CUSTOMERS, HOW THEY FUNCTIONS.