[Resolved]  Havells India — pathetic after sales customer service

Address:

New Delhi, Delhi, 110048

I have bought a havells exhaust fan for my bathroom 2 weeks back and it is making a hell lot of a noise while switching on and off, which is unusual. I have logged in a complaint on sep. 13th (Call no. Hi32251) and no one has come to attend to the issue till now. I have made at least 10-15 calls to the customer service number and every time i am assured that a technician will come to visit the next day. However, this does not happen. I spoke with mr. Dheerendra shukla, the supervisor on sep. 17th and he assured me that a technician will come to my place at 10 a. M. On sep. 18th. However, no one came in today and when i tried reaching to the customer service (Spoke with venkatesh), he could not transfer me to mr. Shukla saying there is a technical problem (Called 5 times today!). I am totally frustrated at the pathetic customer service by havells and their unprofessionalism at attending to complaints after a product has been sold. I need a replacement of this product or a complete refund of my money for the time that i have wasted chasing them to fix an issue! This is disgusting and i would urge no one to buy their products again!