[Resolved] Havells India — geysers | |||
I am writing regarding the unresponsive of your support staff regarding a complaint filed by nishakant kalia for water heater with call no hd130686 which has been assigned to mr vikas kumar and he didn't turn up for the complaint and whenever we call him he says i haven't received part which has to be replaced from the company. As this is the only season when the water heater is needed and our complaint is already with you for more than one month and still there is no action. Therefore i hereby request you to arrange the necessary action or else i am going to file a complaint in consumer court regarding this as your company is misleading the customer. Was this information helpful? | |||
Feb 8, 2019 Complaint marked as Resolved Havells India customer support has been notified about the posted complaint. Verified Support Jan 01, 2019 Havells India Customer Care's response Dear Sir, Sincere apologies for the inconvenience caused to you. We have highlighted your issue to the concerned team and assure you the best possible resolution. Thanks & Regards Team Havells Verified Support Jan 08, 2019 Havells India Customer Care's response Dear Sir, We hope that our team got in touch with you and resolved all your concerns to your satisfaction. Thanks & Regards Team Havells | |||
 2 Comments | |||
Comments
During installation and commissioning the reset switch had failed. Your representative said that the same will be replaced soon. However he did not revert and the replacement is still pending. Moreover my complain to customer care is not answered. pls. look into.
prasad 11's reply, Dec 26, 2018
Issue is not yet resolved.
Havells India Customer Care's response, Jan 8, 2019
Verified Support
Dear Sir,
We're really sorry for the experience you had. Please DM your complaint number so that our team can look into your issue.
Thanks & Regards
Team Havells
We're really sorry for the experience you had. Please DM your complaint number so that our team can look into your issue.
Thanks & Regards
Team Havells
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+91 17 2423 2401 [Chandigarh]
+91 28 1248 1112 [Rajkot]
+91 14 1391 4645 [Jaipur]
QRG Towers, 2D, Sec- 126, Express Way, Noida, Uttar Pradesh, India - 201304
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I registered one complaint last 3 months not yet slove
We're really sorry for the experience you had. Please DM your complaint number so that our team can look into your issue.
Thanks & Regards
Team Havells