I am writing in great despair and annoyance to inform regarding the shoddy quality of your product and the pathetic customer service support provided by Havells and standard for addressing of the problem.
I had bought standard water heater last year in the month of November’2019. From the beginning itself the product had a problem of leakage. During the installation itself it was evident but the service engineer did not acknowledge it and fooled us by saying it is a minor issue and did some temporary quick fix to tricked us into believing that it had been fixed.
The same problem had resurfaced and we contacted the customer care again for this complaint. The service engineer visited and told us that this is a manufacturing issue and the water heater will have to be replaced by the company under warranty. But since that day we have been running pillar to post for the redressal of this complaint but to no avail. The service engineer is not picking up calls and not providing any updates. We even contacted head office but they also have stopped responding to us.
It has been more than one month since logging the complaint but we are yet to hear from them for information on our complaint. Is this how customers are being harassed by havells who puts faith in them and buy their product. This is not less than mental harassment and seems some sort of punishment to stop the customer from buying havells product in the future.
I am writing to you as last resort as I do not know what else to do in order to get my product replaced/ rectified. Request to get the problem resolved at the earliest
Complaint reference number is[protected] and is handled by Guru Kirpa service (code ASP-T03 CGU0372)
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