[Resolved]  Havells India — water geyser complaint not resolved from 13th dec

Address:

C/o Raju Dada, M/s Chemico Chemist,Infront Of Kotwali Chowk Bazar,Beside Allahabad UP Gramin Bank,Banda,U.P, 210001

It is quite disheartening to experience such a poor nd pathetic after sale service u people render to your valuable customers, i am havinh 03 split ac"s of havells nd 01 water geyser model bella 15 ltr. The only reason why i had chosen havells was that i had trust earlier on u people. But after my geyser got some current issues nd wen i lodged complain in ur company by the name of anant shankar bhai" appointment of my service request "[protected]"was scheduled at "[protected]:51". Till from this date my geyser current issue has yet not been affixed. You people hire service engineer from local level who even don't know about customer complain resolution tat nd are so much reluctant nd lethargic, not carrying proper instruments with them to open the machine, don't have any idea about affixing issue. Height of ignorance occured when that engineer left opened my geyser for 02 days nd not picking up my phone nd dodging from my complain. I told him very first day i will pay ur service charge but i want machine problem to be affixed. I called several times on ur toll free but u guys have hired donkeys to look after ur valuable customers nd snatch ur hands rather than from supporting ur customers. I am fed up o[censored]r company nd now i will highlight ur level of customer service on social media nd even i will be righting to your md nd ceo too. You guys immediately go through my complain no. Registered nd send some expert engineer from kanpur or lucknow to my location banda, u. P pin 210001. Who should carry coil/element which as per report o[censored]r engineer is damaged nd circulating current from geyser to tap. Which is quite dangerous for my family to operate. Call me on [protected]/[protected]. And arrange to get my geyser (Model bella 15 lts) current issue affixed.