[Resolved] Havells — Supplying damaged units

Anil Lohar

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 400601
Website:	www.radhikaglass.com

Your SFU compact plus (200A) has been unboxed with inbuilt damages. But your representative is not able to understand and not ready to accept his mistake, that the box is already damaged. Two poles are internally damaged. Your representative is confirming that the it is been damaged by tightening the cables with nut bolts. But nothing was done like this. just before tightening, it was damaged. Suppose...by tightening a cable, your product can be damaged, then what will happen, if the current pass through it. Very disgusting service and frustating repply from your service centre. Below are the names of two persons we contacted.
Name of your representative visited here - Mr.Raju Tiwari.
Service centre person - Mr.Sunil Jadav, worst language. Kindly please teach him to how to speak with your customers. No respect. Its just like, we are begging in front of him.
Kindly please replace the whole unit. We cannot use this damaged unit for our whole plant.

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Dec 5, 2016

Complaint marked as Resolved

Verified Support

Nov 04, 2016

Havells India Customer Care's response Dear Sir(Anil Lohar),

Sorry to hear that you are facing an issue with your SFU compact plus (200A) . Please share your mobile number/complaint number and your area Pincode with us on havells.[protected]@gmail.com. We assure you we will look into this right away.

Regards,

Team Havells