Hb Services — hp laptop and my experience in just 4 months.

Address:

Mumbai City, Maharashtra

June 2019: i purchased an hp laptop from vijay sales

July 2019: my hard drive stopped working within a month, hp initially said i have to pay rs.8000 for the hard drive to be replaced. After numerous arguments on call it was done for free because it's too early for a hard drive of a laptop to stop working all of a sudden, right? Apparently, their warranty is only for software issues and not hardware.

August 2019: after the replacement, it wasn't told to me i need to update my os system from the hp team. The engineer told me that after replacement i will have update the os system then only i can use the laptop. since i am a working person most of my communication is either through calls, emails or dms.in the midst of all this, i took a visit to the center to figure out if they can help me, they said they cannot immediately since they're having internet issues they won't be able to fix it soon so i came back. i needed help from the hp team to share the required bios cds for the os so i called them up. They were reluctant to share it with me before. After a long argument on call, they told me i need to share the invoice for my purchase then only they would share the cds with me. I had to call vijay sales in order to get the invoice as well as the bios update on screen for which vijay sales team were co-operative. After the cds arrived. I updated the os with the following instructions that were there.

Mid august 2019: guess what? The issue doesn't end here. It's just the beginning of another chaos. My system starts to have a flickering issue. A screen flickering issue, imagine going on your laptop and your screen is constantly flickering not funny right? and after a couple of days, i realize that my microsoft office is not activated which was working fine before my hard drive was replaced. The try multiple times to add my id and password and there's no way i can recover my microsoft office. Due to this, i cannot use word doc which i usually use it for my personal or work purposes. Now, who is supposed to tell me about the activation process of my microsoft office log-in during this whole replacement of hard drive? should it be hp, vijay sales or microsoft? Well let's see who's better at helping. Fyi: after the replacement of my hard disk they should have at least informed me that my antivirus data, microsoft data will all be vanished. I didn't know the huge storm that was coming my way. However, i did recover my antivirus account. Thanks to mcafee through their customer care on call.

September 2019:
I had made at least 10 calls to the hp team so that this microsoft log in issue can be fixed. Every time i talk to someone, it's always a different response. It's either that you will need to talk to microsoft to recover your account or your retailer (Vijay sales) to know if you used the right id. back to the flickering issue, during one of the calls. An hp technician shared a link with me to resolve the flickering problem and i did not face any problem until 1 week. Till today which is 27 october 2019. I am still having a flickering issue and hp has not guided me till today. also, just like the hp team suggested to me that i check with microsoft as well. I couldn't get much help from them either.

October 2019:
Also, on the 18th of october, i went to vijay sales just to make sure i wasn't wrong and was using the right microsoft id the whole time yet vijay sales couldn't help me recover my account.

No permanent solution from july 2019 to october 2019. Long story short, my purchase from june to my hard drive being replaced in july. And from august till this date, i am facing the flickering issue on screen, at the same time unable to access my microsoft account. As if all this is not enough to stress over. Why on earth am i even using your product, what am i gaining from all this chaos. Absolutely nothing and plain stress.

Hp team, thanks for stressing me out for the past four months just because i purchased a laptop. I will no longer be tolerating your fake apologies and automated responses everywhere. Here's voice note of my last conversation with your hp supervisor so you guys don't ask me every time i call you guys up that what's the problem instead of just checking your dms or emails from my personal id.

I honestly regret purchasing an hp laptop.