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HDB Financial Services — foreclosure charges and delay in service

I have taken a personal loan (Loan account number: 5134063) from hbd which was given on very high roi, my requirement was only 2.5 but disbursement was of 3, 00, 000 inr. They have deducted insurance amount charges without informing me. It came to know in my acknowledgement when amount disbursed in my account. Hdb people did not take my confirmation prior to disbursement.. I have paid more than 8 emi of that loan and now when i want to close this loan they are charging 4.75% on outstanding amount, however this should not be applicable as i am closing this loan by my own fund.

I have submitted all my document i. E. Bank statement and foreclosure application. Now again they are taking too much time to close this loan. Have submitted my papers on 06 aug 2019 and today is 12 and still dont have any positive response from the bank. Having a amount to close the loan, i am unable to close it because of worst service. And now they will charge me interest of these extra 6-7 days. This is really painful.

Kindly look into this matter

Complaint Status

[Aug 13, 2019] HDB Financial Services customer support has been notified about the posted complaint.
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    +91 94 1502 2242
    HDB Financial Services 2nd Floor, Process House, Kamala Mills, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013