HDB Financial Services — not allowed to apply for moratorium 2.0

Hi,
As we all know the current situation in the country and the uncertainty which has come with it. I have an active loan since last 17 month whose emi is 9445 and i have never missed a repayment. I have always been vary of my credit record and tried to be a good borrower. But since the lockdown has started, my salaryy has been reduced and i have to look after two families which is very straining and difficult.
This is the reason i had applied for moratorium 1.0 and i was granted the same but for moratorium 2.0 suddenly i am not eligible. How does this work? Suddenly i am making money? Is that what the bank/company thinks? Can they enforce such policies when the rbi has given clear directions about allowing moratorium for whoever wants to opt?
I have no way of paying the emis yet they are forcing to do so and they will hamper my credit score and i will be charged for bounced emis. Is this how you treat your loyal customers?

I want to be considered for moratorium 2.0 (June 2020 to august 2020) as there is just no way of paying the emi. Kindly resolve the issue for me.

Loan account number :
5371988

Emi:
9445/-

Email address:
[protected]@gmail.com

Mobile number:
[protected]

Thanks,
Shailesh kharat