[Resolved] HDFC Bank — 5k cash deducted due to power off at atm

Sandip Saha

from Kolkata, West Bengal

Address:	Kadugodi, Bangalore, Karnataka
Website:	Hdfc

Today at hdfc atm i was about to withdraw money but during cash receiving moment atm power went off and cash deducted from my account and not credited yet, the person at atm somehow manage to take out the card from the atm but told me cash to be credited which not yet happened, kindly help me to get back my 5k cash as I need it urgently.

Atm ID- PIENBG35
Amount deducted-5K
My icici account no[protected]
Timing of transaction- 02:36 PM on 16/04/2019

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Apr 26, 2019

Complaint marked as Resolved

Received cash

HDFC Bank customer support has been notified about the posted complaint.

Apr 16, 2019

Updated by Sandip Saha Added failed transaction details

Apr 16, 2019

Updated by Sandip Saha Any update???? Still not money credited

Apr 16, 2019

Updated by Sandip Saha And why people working inside atm did not inform me??? no idea why hdfc don't think people money security.

Apr 17, 2019

Updated by Sandip Saha Still money not credited i am in emergency and need my money back pls help me

Verified Support

Apr 17, 2019

HDFC Bank Customer Care's response Dear Customer,

With reference to your complaint regarding a debit placed on your ICICI Bank account in spite of non-dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds: 1. Submit a complaint /dispute letter with the issuing bank branch where you hold the bank account. 2. The Issuing Bank will then raise a chargeback dispute/query on us (HDFC BANK) seeking the disputed transaction status. 3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank. Assuring you of our best services always.

-Bejoy
HDFC Bank Customer Assistance

Apr 17, 2019

Updated by Sandip Saha Why my claim won't work ? Why ur atm have no facility of power backup? Why people are working in atm not put board outsite work in progress? Don't u people think security of people money? It should be credited automatically as transaction was failed. I am very upsate with it service.

Apr 17, 2019

Updated by Sandip Saha However I have raised complaint to icici bank for claiming from u and please maintain some ethics in atm, don't allow person in atm while people withdrawing money and if work in progress put atm shutdown.

Apr 18, 2019

Updated by Sandip Saha And I am sure the ATM had power issue on which the people were working without signboard outside. And they never informed me and shutdown the power.

Apr 20, 2019

Updated by Sandip Saha Still not received money, m

Apr 25, 2019

Updated by Sandip Saha Still not received money don't know why am I suffering for my own money, please check it or i have to raise police case against hdfc branch atm.