[Resolved] HDFC Bank — Additional charges in times of demonetisation

mervin fernandes

from Pune, Maharashtra

Address:

403517

I am holder of HDFC credit card ending with 3444 in the name of Mervin Fernandes.

On 22/12/2016, I swiped my card at a Petrol pump at Mapusa Goa for Rs. 200/- . To my shock, I see I have been charged an additional Rs. 10 for this transaction.

I am aware, Banks take maximum leverage when people use cards at Petrol pumps. However, I see other banks have stopped levying additional charges ever since 8 November 2016.

It seems HDFC is a bank of opportunists, eager to take advantage of people. It is very difficult to provide 2 100 Rs notes in these days and the Petrol Pump staff assured me there were no additional charges.

However, this is not the case, I have been charged extra.

Advantages of demonitisation

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Feb 10, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write to [protected]@hdfcbank.com along with your complete issue, charges details, card and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail and assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Comments

Satyanarayan Bajoria

from Mumbai, Maharashtra

I have salary account with HDFC Bank and last month I withdraw only once through ATM and today when I check my account 28.75 deducted. I need an explanation on this deduction because I don't think HDFC Bank has any right to deduct the amount before prior intimation.