[Resolved] HDFC Bank — 2 debit card emi loan generated for purchasing 1 product

[Resolved] HDFC Bank — 2 debit card emi loan generated for purchasing 1 product

R Ranga_86 from Chennai, Tamil Nadu

Hi team, This is bring it your notice that there were 2 dc emi loan has been generated under my name, actually it is supposed to be 1 dc emi loan. Bring history: on 13th of october 2018 i order for poco f1 mobile in flipkart using my debit card with emi option but at the time of placing the order i got some uninterrupted error and simultaneously i received an email that your refund procedure has begun and attached email for your reference with the tracking number. So on the next day ie on 14th of october 2018 again i order the same product (Poco f1 mobile) and order was successfully placed and even the product got delivered on 19th oct 2018. Now my concern is how there was 2 dc emi loan has been generated under my name it seems to only one. Even the 1st month emi was already deducted from my account. On taking point is from bank they have sent the statement for only 1 loan on 5th november. Still i don't get any proper response from bank inspite of raising several requests, complaint and grc Was this information helpful? No (0) Yes (0)
Dec 13, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Nov 11, 2018 Updated by Ranga_86 HBL[protected], HBL[protected], HBL[protected], phone banking request & complaint Id- [protected], [protected], MUMC[protected], [protected] Verified Support Nov 12, 2018 HDFC Bank Customer Care's response Dear Customer, We are working on your concern vide Ref ID: TTU[protected] and will revert to you within 4 working days. -Manoj HDFC Bank Customer Assistance. Nov 13, 2018 Updated by Ranga_86 Hi Team, Please find the attached Key fact statement from Bank for one DC EMI Loan as well refund reference ID (PR1810140259311393305905) email confirmation from seller end for your reference. Nov 14, 2018 Updated by Ranga_86 Hi Manoj, Can i get any update here, Regards, Ranganathan, A Nov 17, 2018 Updated by Ranga_86 Hi Team, Cai I get any update here. Regards Ranganathan, A Nov 18, 2018 Updated by Ranga_86 Hi Team, It's any more than month still I don't get any proper response or resolution regarding by DC Emi Loan closure. Kindly please do the needful. Nov 18, 2018 Updated by Ranga_86 Hi Team, It's been more than a month, still I don't get any proper response or resolution regarding my Debit card EMI Loan closure inspite of having all the confirmation email from seller End. Kindly please please please check and do the needful. Almost my 2nd month EMI is nearing. Regards Ranganathan. Nov 20, 2018 Updated by Ranga_86 Hi Manoj/Suppor team, Kindly update me on current status of this Issue, It's more than month still I don't get any proper response or resolution regarding by DC Emi Loan closure. Kindly please do the needful. As per your Comments posted on 12th Nov : We are working on your concern vide Ref ID: TTU[protected] and will revert to you within 4 working days. Regards, Ranganathan, A Nov 21, 2018 Updated by Ranga_86 Hi Manoj/Suppor team, Kindly update me on current status of this Issue, It's more than month still I don't get any proper response or resolution regarding by DC EMI Loan closure, by this my time almost my 2nd month EMI date is nearing Kindly please do the needful. As per your Comments posted on 12th Nov : We are working on your concern vide Ref ID: TTU[protected] and will revert to you within 4 working days. Inspite of having all the confirmation email from Merchant/seller end, why you are taking this much time in closing my Wrong Debit card EMI loan. Can some one look on this issue. I request Indian consumer complaints forum to help on this issue. Regards, Ranganathan, A Nov 26, 2018 Updated by Ranga_86 Hi HDFC Support, Can i get any update on this issue, Its been more than a month you people are not providing resolution for this issue yet. Nov 30, 2018 Updated by Ranga_86 Hi HDFC Support, Can i get any update on this issue, Its been more than a month you people are not providing resolution for this issue yet. So you are not even replying or responding to this post. Regards, Ranganathan, A Dec 03, 2018 Updated by Ranga_86 Hi Team, Please find the Charge back form which was also submitted on 30th Oct 2018, but still my Debit card EMI loan was not yet closed.
Add a Comment	Share
Submit Close