[Resolved] HDFC Bank — Unable to change mobile no. For forex card through net banking

mehuldalki

from Daman, Daman and Diu

Address:

396230

Hi,

I had blocked my hdfc primary prepaid forex card and activated the back up card no. [protected]. The back up card has been activated and intend to change my old mobile no. But getting message that this operation is not allowed in blocked cards.

I registered online request to hdfc twice but not getting satisfactory response. Even, have filed application to hdfc silvassa branch to change mobile no.in forex card net banking but it is still not updated.

Its very frustrating as not getting proper response from the hdfc team

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May 17, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Jan 09, 2017

Updated by mehuldalki I had called thrice to hdfc customer no. which is changeable. Customer executives were Vidya, Shruti and Pooja. They were unable to resolve and just registering complaint. It's very frustrating that we need to spend money with HDFC through calling continuously without getting proper service. As forex cards are very critical for money exchange it must be treated seriously on priority. Very much disappointed.

Jan 11, 2017

Updated by mehuldalki Referring to above grievance, lodged complaint through phone banker. Complaint no. is MUMC[protected]. Requesting HDFC customer services to attend and kindly change my existing registered mobile no. in forex card net banking to [protected] on urgent basis as our flight is round the corner.

Verified Support

Jan 12, 2017

HDFC Bank Customer Care's response Dear Customer,

We have checked our records and confirm that the Card is currently functional. Please share a screenshot of the error message received to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line for assistance.

-Bejoy
HDFC Bank Customer Assistance

Jan 13, 2017

Updated by mehuldalki Thanks for the reply. I would like to inform that have already shared the screenshot in the mail communication which generated complaint no. HBL[protected]. I had also registered complaint with phone banker and received complaint no. MUMC[protected]. The escalation complaint no. is[protected]. As I told you that we are moving, using laptop intermittently however will be forwarding you the screenshot for your reference. I got calls from HDFC Silvassa Branch and customer care no. [protected], they told that they revert back in few minutes but not return back. Further, would like to mention that in prepaid forex net banking dashboard, amount is showing into primary card which is blocked. I would recommend to look into matter on priority and do the needful as there needs some corrections in forex card division and services.

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Comments

Geet Studio

from Gonda, Uttar Pradesh

My account dedection of 200rs d2h recharge but not recharge complete.so my complaint issue 200rs. Refund ya recharge thanks..

Hank Kinny

from Mumbai, Maharashtra

I had purchased a product online and due to some reason it could not be delivered. So i was refunded for it. But it has yet not been credited into my account. I have heard a lot about the refund about HDFC. Moreover unable to contact them over the phone nor email them directly.

Sehaj Randhawa Jatt

from Varanasi, Uttar Pradesh

My hdfc a/c has bal rs 217 rupeye they on date 1 jan 2017 ...i check bal by miss call no on date 3 jan 2017 remain bal is rs 57 so check my transction and refund bal in my a/c solve problem