HDFC Bank — access deductions from fastag

Website:www.hdfcbank.com/htdocs/common/fastag/contact.html

Fasttag has been assigned for customerid[protected]. There are access deductions of 380 inr as adjustment entry on 10/16/2017. After that i am constantly trying to call the customer service but no response or no fruitful result. I have emailed all the details to their email ids hdfc. [protected]@sahaj.co.in, but no response in approx past 2 months. Their online portal is not working too, 10 days ago on 4 th december i could lodge a online service request, but there is no response.
Hdfc has such a pathetic service when fastag is concerned. They are doing organized loot from this service. I am customer of hdfc bank from past 7 years, seeing their service i opted their fastag, but such a pathetic service from hdfc and sahaj.

Whosoevr read this post, please do not apply fastag from hdfc if you want mental peace.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2017
HDFC Bank Customer Care's response
Dear Customer,

Please forward us your email at [protected]@hdfcbank.com along with your account, tag and contact details so that we can check and assist you with your query.

-Anay
HDFC Bank Customer Assistance
Verified Support
Dec 18, 2017
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

-Anay
HDFC Bank Customer Assistance
Complaint comments 

Comments

Thank You Anay,

I have sent the details. talktous team is saying to contact at sahaj which I am doing from past two months. Do you have any resolution.

Thanks

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