[Resolved] HDFC Bank — account auto debit, saying hdfc card write-off

Sivanandam Palanisamy

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600116

This is Sadeepa Kumari .C ([protected], [protected]) received HDFC Credit card almost 7 years back and they put an HDFC ERGO insurance with or without my knowledge (don't know how they got approval from me, stating that I approved over phone). They sent a statement for almost Rs.12000 And when I refuse to pay, they just leaved it. Now after 7 years they deducted Rs.3300 from my HDFC net banking account without my knowledge.

This is highly irritating and when I asked them there is no proper response and also their customer service is very poor, talking in a rude manner. Sorry to say that I decided to come out of HDFC if the amount is not reversed to me.

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Aug 21, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

-Anay
HDFC Bank Customer Assistance

Jul 26, 2018

Updated by Sivanandam Palanisamy Got a call from HDFC and again no proper response. They said "amount not refundable and if you don't want the account, you can close it by visiting the branch". Very poor service, thanks for everything. Bye bye HDFC.