[Resolved]  HDFC Bank — account closure (convert salaried account into saving without customer approval)

Address:

SCO 78 & 79, Madhya Marg Sector 8C Chandigarh-160018 IFSC - HDFC0000107, Chandigarh, Chandigarh, 160008

Account closure request

Major drawback from hdfc bank.

1. Hdfc converted salaried account to saving account by itself.

2. I have not done any transaction in this account after last salaried i got.

3. I have attached email history for account closure but no positive feedback from bank.
4. I am not payable these non-maintenance charges while i am not using their services for saving account.
5. Bank can not convert my account without my approval.

Kindly help me out of this situation

Re:'hbl=[protected]' web - bank account - current account or savings account - how do i close my account
Inbox
X

Hdfc bank support
Tue, nov 27, 2018, 12:06 am
To me

Dear customer,

Thank you for writing to us.

This is a system-generated response to acknowledge receipt of your e-mail. For faster resolution of your query, we request you to kindly mention your account number in your correspondence with us. Please ignore if you have already mentioned the same in your mail else we request you to resend your mail with the complete account number.

Our customer service executive will respond within 2 (Two) working days.in case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

The subject line contains nine digit reference number/docket number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution.

Important:

Hotlisting of card: loss of atm, debit card or any other card issued by our bank must be immediately reported to our phone-banking unit to have the card hotlisted (Cancelled). The phone-banking facility (Hotlisting desk) is available round the clock. Alternatively, please log in to netbanking and submit your request for hotlisting of the card.

Cheque stop payment: stop payment request is not processed through email. To make a stop payment request please log in to your netbanking account and click on the "stop payment of cheque" option available under "request" menu on the left hand side of the web page. Stop payment of cheques through netbanking is free of charge. Alternatively, you could contact your branch to make a stop payment request for a cheque.

Unknown beneficiary addition/transfer of fund: in case you have received a message stating that a transaction has been done using your netbanking login or a beneficiary has been added into your netbanking account, please immediately visit nearest hdfc bank branch to get necessary action taken. Please remember that such a timely action from your side will defeat the designs of the fraudsters.

Please visit the following url to access information for the complete address and contact details of our branches

Retail branches: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch

Towards enriching our customer experience, our digital bank offering through netbanking / mobile banking offers varied services round - the - clock, just a touch away. You can access the following link for details:

http://www.hdfcbank.com/personal/ways_to_bank/ways-to-bank-landing

For instant balance inquiry call[protected] and we shall sms you the account balance details.

Other toll free numbers to access banking services:

· call[protected] to get your mini statement

· call[protected] to give request for cheque book

· call[protected] to give request for account statement

Assuring you of our best of services.

Warm regards,

Hdfc bank ltd.

Hdfc bank officials or representatives will never ask you for your personal information i. E. Your card details, passwords, pin, cvv, otp etc. Do not share these details with anyone over phone, sms or email

To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm


_
Disclaimer:
"the information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : hdfc bank ltd., hdfc bank house, senapati bapat marg, lower parel (W), mumbai - 400 013."

Rocky shane
Nov 28, 2018, 4:22 pm
To support

Hi all,

I have not received any response on my email.

Rohit sharma

On nov 27, 2018 12:06 am, "hdfc bank support" wrote:
Dear customer,

Thank you for writing to us.

This is a system-generated response to acknowledge receipt of your e-mail. For faster resolution of your query, we request you to kindly mention your account number in your correspondence with us. Please ignore if you have already mentioned the same in your mail else we request you to resend your mail with the complete account number.

Our customer service executive will respond within 2 (Two) working days.in case your query requires further investigation and takes a longer time, we will keep you informed on the time required for resolution.

The subject line contains nine digit reference number/docket number allotted to your e-mail. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence. Your feedback is important to us and we are committed to provide a satisfactory resolution.

Important:

Hotlisting of card: loss of atm, debit card or any other card issued by our bank must be immediately reported to our phone-banking unit to have the card hotlisted (Cancelled). The phone-banking facility (Hotlisting desk) is available round the clock. Alternatively, please log in to netbanking and submit your request for hotlisting of the card.

Cheque stop payment: stop payment request is not processed through email. To make a stop payment request please log in to your netbanking account and click on the "stop payment of cheque" option available under "request" menu on the left hand side of the web page. Stop payment of cheques through netbanking is free of charge. Alternatively, you could contact your branch to make a stop payment request for a cheque.

Unknown beneficiary addition/transfer of fund: in case you have received a message stating that a transaction has been done using your netbanking login or a beneficiary has been added into your netbanking account, please immediately visit nearest hdfc bank branch to get necessary action taken. Please remember that such a timely action from your side will defeat the designs of the fraudsters.

Please visit the following url to access information for the complete address and contact details of our branches

Retail branches: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch

Towards enriching our customer experience, our digital bank offering through netbanking / mobile banking offers varied services round - the - clock, just a touch away. You can access the following link for details:

http://www.hdfcbank.com/personal/ways_to_bank/ways-to-bank-landing

For instant balance inquiry call[protected] and we shall sms you the account balance details.

Other toll free numbers to access banking services:

· call[protected] to get your mini statement

· call[protected] to give request for cheque book

· call[protected] to give request for account statement

Assuring you of our best of services.

Warm regards,

Hdfc bank ltd.

Hdfc bank officials or representatives will never ask you for your personal information i. E. Your card details, passwords, pin, cvv, otp etc. Do not share these details with anyone over phone, sms or email

To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm


_
Disclaimer:
"the information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : hdfc bank ltd., hdfc bank house, senapati bapat marg, lower parel (W), mumbai - 400 013."

Hdfc bank support
Nov 30, 2018, 7:13 pm
To me

Dear mr. Sharma,

Thank you for writing to us.

This is with reference to your e-mail dated november 28, 2018 with subject line : "re:'hbl=[protected]' web - bank account - current account or savings account - how do i close my account".

We request you to reconsider your decision to close the account and revert to us with the reason for the closure to enable us to assist you.

Incase you still wish to close your account held with hdfc bank, please submit the account closure form (Available on www.hdfcbank.com forms center personal banking) along-with extended kyc annexure (Available on www.hdfcbank.com forms center personal banking extended kyc annexure) at any of our nearest bank branches.

Please visit the following link for address of our branches and atms

Https://www.hdfcbank.com/branch-atm-locator

Addressing your concern we wish to clarify that combined closure form is a common form which is required to fill in by an account holder incase he holds more than a single product with the bank.

By filling this form our customers can close all other accounts/products and delink the same along with savings account held with the bank. For ex : isa account/ depository account / credit card etc.

You will need to tick the relevant boxes mentioned on the form.

This application must be signed by all joint holders where the account is held jointly in the same order of names as appearing on the account or by sole holder in case of sole ownership account to be closed.in case the account is in debit balance, please fund the account to the extent of the over-dues together with interest, before submission of application for closure.

In case the account is dormant, please submit a letter at the branch for activation of your account. Your account closure request can be processed only post activation of your account.

We regret that we are unable to process the request for account closure received through phonebanking, netbanking, e-mail, scanned or faxed copy for security and authentication purposes.in case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier.

We also request you to destroy or surrender the cheque book and debit card at the time of account closure.

We look forward to opportunities to serve you in the future.

In line with our focus and commitment to customer service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation


Warm regards,
Kasim sayed
Customer service officer
Support team
Hdfc bank ltd.

For any query or clarification on our hdfc bank products, do visit our hdfc bank webpage at the link https://www.hdfcbank.com/personal/customer-centre for online assistance. We assure you of our best service at all times.

For answers to queries, information, assistance. Just ask eva. Please click on the following url for eva assistance:

Http://www.hdfcbank.com/eva

Do not share your internet banking user name/password or credit/debit card number pin/cvv/otp via e-mail or over the phone.

- enroll for pradhan mantri social security schemes by logging to your netbanking account or visit nearest branch. For scheme details refer the link :

Pradhan mantri suraksha bima yojana - http://hdfcbank.com/htdocs/common/PMSBY/index.htm
Pradhan mantri jeevan jyoti bima yojana - http://hdfcbank.com/htdocs/common/other/PMJJBY_Insurance/index.html

- introducing "smartbuy" for hdfc bank customers...

- your one stop-shop for flights, hotels, shopping & more.. Visit & enjoy great deals in one place. http://offers.smartbuy.hdfcbank.com/


=

Disclaimer :

The information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.

Regd. Office : hdfc bank ltd., hdfc bank house, senapati bapat marg, lower parel (W), mumbai - 400 013.

=

Rocky shane
Nov 30, 2018, 10:47 pm
To support

Hi kasim,

Thanks for revert, but i am not satisfied with your reply.
Actually, i have some basic queries about my account closure.

1. I have not received any call related my salary account which should be closed instead convert in to saving ac.
2. I am getting sms about non maintenance charges of rupees 600/- from your side in every month.
3. I have not done any transaction from november 2017 on this salary account.
4. I have met an road accident in august 2018, till i am not able come bank due to arm broken.
5. I am not able to pay non - maintenance charges due to my condition due to accident and now i am jobless.

Can you please justify with my statements?

Is there other way to sort out this issue.

I am very serious about this issue please reply in positive manner.

Rohit sharma

Rocky shane
Attachments
Dec 3, 2018, 2:16 pm
To support

Dear,

Any concern on my previous email.

Rohit sharma

On fri, nov 30, 2018 at 10:47 pm rocky shane wrote:
Hi kasim,

Thanks for revert, but i am not satisfied with your reply.
Actually, i have some basic queries about my account closure.

1. I have not received any call related my salary account which should be closed instead convert in to saving ac.
2. I am getting sms about non maintenance charges of rupees 600/- from your side in every month.
3. I have not done any transaction from november 2017 on this salary account.
4. I have met an road accident in august 2018, till i am not able come bank due to arm broken.
5. I am not able to pay non - maintenance charges due to my condition due to accident and now i am jobless.

Can you please justify with my statements?

Is there other way to sort out this issue.

I am very serious about this issue please reply in positive manner.

Rohit sharma
Dear mr. Sharma,

Thank you for writing to us.

This is with reference to your e-mail dated november 28, 2018 with subject line : "re:'hbl=[protected]' web - bank account - current account or savings account - how do i close my account".

We request you to reconsider your decision to close the account and revert to us with the reason for the closure to enable us to assist you.

Incase you still wish to close your account held with hdfc bank, please submit the account closure form (Available on www.hdfcbank.com forms center personal banking) along-with extended kyc annexure (Available on www.hdfcbank.com forms center personal banking extended kyc annexure) at any of our nearest bank branches.

Please visit the following link for address of our branches and atms

Https://www.hdfcbank.com/branch-atm-locator

Addressing your concern we wish to clarify that combined closure form is a common form which is required to fill in by an account holder incase he holds more than a single product with the bank.

By filling this form our customers can close all other accounts/products and delink the same along with savings account held with the bank. For ex : isa account/ depository account / credit card etc.

You will need to tick the relevant boxes mentioned on the form.

This application must be signed by all joint holders where the account is held jointly in the same order of names as appearing on the account or by sole holder in case of sole ownership account to be closed.in case the account is in debit balance, please fund the account to the extent of the over-dues together with interest, before submission of application for closure.

In case the account is dormant, please submit a letter at the branch for activation of your account. Your account closure request can be processed only post activation of your account.

We regret that we are unable to process the request for account closure received through phonebanking, netbanking, e-mail, scanned or faxed copy for security and authentication purposes.in case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier.

We also request you to destroy or surrender the cheque book and debit card at the time of account closure.

We look forward to opportunities to serve you in the future.

In line with our focus and commitment to customer service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website - www.hdfcbank.com/escalation


Warm regards,
Kasim sayed
Customer service officer
Support team
Hdfc bank ltd.

For any query or clarification on our hdfc bank products, do visit our hdfc bank webpage at the link https://www.hdfcbank.com/personal/customer-centre for online assistance. We assure you of our best service at all times.

For answers to queries, information, assistance. Just ask eva. Please click on the following url for eva assistance:

Http://www.hdfcbank.com/eva

Do not share your internet banking user name/password or credit/debit card number pin/cvv/otp via e-mail or over the phone.

- enroll for pradhan mantri social security schemes by logging to your netbanking account or visit nearest branch. For scheme details refer the link :

Pradhan mantri suraksha bima yojana - http://hdfcbank.com/htdocs/common/PMSBY/index.htm
Pradhan mantri jeevan jyoti bima yojana - http://hdfcbank.com/htdocs/common/other/PMJJBY_Insurance/index.html

- introducing "smartbuy" for hdfc bank customers...

- your one stop-shop for flights, hotels, shopping & more.. Visit & enjoy great deals in one place. http://offers.smartbuy.hdfcbank.com/


=

Disclaimer :

The information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.

Regd. Office : hdfc bank ltd., hdfc bank house, senapati bapat marg, lower parel (W), mumbai - 400 013.

=

Hdfc bank officials or representatives will never ask you for your personal information i. E. Your card details, passwords, pin, cvv, otp etc. Do not share these details with anyone over phone, sms or email

To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm


_
Disclaimer:
"the information contained herein (Including any accompanying documents) is confidential and is intended solely for the addressee (S). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : hdfc bank ltd., hdfc bank house, senapati bapat marg, lower parel (W), mumbai - 400 013."
Attachments area

Hdfc bank support
Dec 5, 2018, 6:59 pm
To me

Dear mr. Sharma,

Thank you for writing to us.

This is with reference to your e-mail dated december 03, 2018, with subject line : "re: 'hbl=[protected]' web - bank account - current account or savings account - how do i close my account".

We regret that we are unable to process the request for account closure received through phonebanking, netbanking, e-mail, scanned or faxed copy for security and authentication purposes.in case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier.

Please visit the following link for address of our branches and atms

Https://www.hdfcbank.com/branch-atm-locator


Warm regards,
Nilesh gawde
Customer service officer
Customer support team