[Resolved] HDFC Bank — account closure delaying and due to which amb charges are levied unnecessarily | |||||
I have applied for account closure of my savings bank account. But the bank is delaying the process of account closure. Due to the delay caused by bank i am being charged the charges of amb of 1400 i. E. 700 per month. The reason they have not closed my account is there is a tpp linked to my account. The bank persons asked me to contact the customer care to delink the tpp but the customer care asked to contact hdfclife. When i called hdfclife they told they need a policy number in the first place to proceed with any kind of processing. I do not have a policy number because i do not have any policy with the hdfclife. So they asked me to contact the bank. Now i am stuck in a viscious circle where not a single person in the whole of hdfc organisation knows how to close a simple sb account. Was this information helpful? | |||||
Dec 24, 2017 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Nov 22, 2017 HDFC Bank Customer Care's response Dear Customer, Your email has been received vide ref id[protected]. Our team is still investigating the matter and will respond to you within 5 working days. -Anay HDFC Bank Customer Assistance Verified Support Nov 23, 2017 HDFC Bank Customer Care's response Dear Customer, We request you to provide us with the complete address of the branch where the request was submitted, along with the registered contact number on [protected]@hdfcbank.com -Manoj HDFC Bank Customer Assistance | |||||
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always communicate in writing or record the call and right off the bat inform them that you are recording this call and anything they say will be used against them
check out banking ombudsman scheme and for further clarification just call me on
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I am not a banker or a lawyer or a CA, google me. My name is Nipun Jain.