[Resolved] HDFC Bank — amb charges debited by hdfc bank

Neha Karanth Rao

Address:

3183

Hi team,

Customer number: 60330770

Completely disappointed by hdfc customer service.
I was a happy hdfc customer from 2015 until now, i dont think i would recommend anyone to join hdfc after what i am facing.
I had salary account from 2015, however i left the organisation i was working with and moved overseas.
My account was changed from salary account to savings account which i wasnt notified. After that from april 2018 till now the money was deducted by hdfc without any notification. For some reason, when i logged in to hdfc account is when i realised that a huge sum is being deducted and i contacted customer care.
The customer care lady promised to reverse all charges and raised a complaint (Please listen to the recordings). After which i get a mail from the branch ms. Bhoomi sharma who is just reluctant to not hear what i am trying to say. I am highly disappointed by the way i am treated as a customer.
I have account with sbi & citi and the amount was deducted because of non maintenance, however they reversed all the charges as i deposited the money to my account. Same with my husband who has kotak account, his charges were reversed when he deposited amount. That is called customer service.
What hdfc is doing is harassment. You cant punish a customer, there should be a way around.

After having numerous email exchanged between bhoomi and me, ms bhoomi informs me that i need to deposit 20000 so the charges will be reversed. I transferred the amount immediately and to my notice the very next day below amount was deducted
321.51+700+4.02+708+708+17.70= 2459.23

Below is the charges deducted in 2018
21 april 2018- 17.70
18 july 2018 -17.70
07 aug 2018- 531
07 aug 2018- 531
05 sept 2018- 708
06 oct 2018- 708
22 oct 2018- 17.70
09 nov 2018- 708
04 jan 2019- 4.00
Total of 3243.1

So a total of 5702.23 has been debited by hdfc. I need my money back., it would be fair to deduct if i dont maintain going further. Request you to look into it and provide positive response

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Mar 25, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2019

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID: HBL=[protected] and will revert to you in 4 working days.

-Zubin
HDFC Bank Customer Assistance

Feb 26, 2019

Updated by Neha Karanth Rao Hi Zubin,

I still have not heard from anyone, its 4 days since you have replied here. Can i know the resolution time?