HDFC Bank — Amount debited but Cash not dispensed from ATM Machine

Address:

Lucknow

My name is Snigdha Pathak, I have my saving bank account in HDFC bank. On 24th of July, I tried to withdraw Rs.8000 from IndusInd bank ATM located at Khadra location, Lucknow. However, while doing so there was an electricity failure and ATM machine got closed, at the same time I got a message from HDFC that my account is debited for Rs.8000, however, cash never came out of the ATM machine. I waited there for around 10 minutes, but unfortunately electricity didn't resume so I returned back as waiting longer was not safe at the night time. I lodged complaint with the HDFC and after one month they are saying they found cash was withdrawn and ATM machine bank "IndusInd" didn't find any excess cash on that ATM.

I am not sure what to do as I never received money and now I am told that they have found money was picked from the ATM.

I need help to get my money back as it was a big amount and not getting any appropriate assistance from bank side !

Let me know what else information is needed to look into this matter.

Hoping to get earliest response on same !