HDFC Bank — amount debited from credit card and not credited to payzapp account.

Sarfaraz_021

from Hyderabad, Telangana

Address:

Siddiq Nagar, Bholakpur, Hyderabad, Andhra Pradesh, 5000020

Hi there,
As usual, i initiated 2 transactions from my credit card to load payment to my payzapp account. Unfortunately, the amount is debited from my credit card but not loaded into my payzapp account. How many days it will take to refund the same? Also, there is no instructions in such cases and this is not at all user-friendly.
Please do the needful and refund the amount urgently.

My mobile and payzapp number are [protected].

Thanks,
Syed s.

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HDFC Bank customer support has been notified about the posted complaint.

Oct 17, 2019

Updated by Sarfaraz_021 Please email me if you need more details here [protected]@gmail.com, this is also my registered HDFC email ID.

Verified Support

Oct 17, 2019

HDFC Bank Customer Care's response Dear Customer,

We are sad to know about your experience. Please share your registered contact details and issue details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it.

-Anay
HDFC Bank Customer Assistance

Oct 17, 2019

Updated by Sarfaraz_021 Okay, sent the feedback in the link provided. Please do the needful as soon as possible. Thanks. Syed Sarfaraz