[Resolved] HDFC Bank — atm withdrawal dispute

richyg1989

Address:

IIFL towers, Perungudi, Chennai, Chennai, Tamil Nadu, 600096

I hold a icici debit card. I tried to withdraw 1800 rs from hdfc atm. The atm displayed that, the required denomination is not available, only 500s are available. I didn't receive money. But rs. 1800 is debited from my account. And i didn't get the money credited back. When i complained to icici, they raised the issue to hdfc. But hdfc states that, the money is debited by me. How can a system be such wrong? If required, hdfc can check their cctv footage of my actions in the atm.

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Jun 16, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 16, 2019

HDFC Bank Customer Care's response Dear Customer,

With reference to your complaint regarding a debit placed on your savings account in spite of non-dispensation of cash from an HDFC Bank ATM. Please follow the below process for claiming the funds: 1. Submit a complaint /dispute letter with the issuing bank branch where you hold the savings bank account. 2. The issuing bank will then raise a chargeback dispute/query on us (HDFC BANK) seeking the disputed transaction status. 3. If the transaction stands valid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank. Assuring you of our best services always.

-Bejoy
HDFC Bank Customer Assistance