[Resolved]  HDFC Bank — atm withdrawal failure and amount deduction from account

Address:

Pune, Maharashtra, 411045

Hdfc was always in my trust book till last month. Now it's not.
I was processing cash withdrawal at oriental bank, baner road, baner - pune on 16th december 2018.
Before cash dispenses out of atm machine, electricity got off and i got account deduction message from hdfc.
Firstly i called oriental bank customer care. They said it will get auto credited to your account within 24 hours. I did wait for 2 days n i didn't get my money back.
I register a complaint to hdfc (Complaint i'd[protected] on 18th december and they committed timeline of 7 days for resolution.
It's been a month that i am waiting for money to get refunded in account.
Meanwhile i took couple of follow ups and today on 15th jan 2019 i came to know from hdfc phone support staff that oriental bank said cash was dispensed from atm.
I never received cash and single notification about update on email or message from hdfc.

I asked hdfc support team that it is not the case. Ask for cctv footage, i didn't get the cash.

Now i am helpless to get my money back with useless bank processes and follow ups.

I am not getting my money back and loosing interest with it since a month.

Disappointed with service and money security from hdfc as they can't validate the case properly and get their customer's money back from other banks with law.

Regards,
Saurabh bhatewara