HDFC Bank — auto activate the oneassis service and debited my account with 1300, without my consent

3 Reviews
Morena, Madhya Pradesh, India
Couple of days back i received my hdfc credit card, and till now i didnt activated that card. Since yesterday i started receiving some messages for autopay and oneassist. I though it was a service that automatically activate free with credit card as a facilities for customer.
But today i got message from oneassist that my account has been debited and the amount will be debited with my credit card bill. When i check my credit card bill online, it show around 1300 has been debited.
How its possible that without any consent of customer, you can charge him and activate any non-sense service.
I want that service to be deactivate and want my all money refund asap. If i will not get it, i will deregister hdfc credit card instantly and also i will shut my hdfc bank account with immediate effect.
I really hate these kind of non-sense fraud/auto-activate services, that's why i choose hdfc bank to get better service and facilities.
But same things happen with hdfc also, absolutely i don't want to be a customers any more.

So, kindly refund my all money and deactivate that service with immediate effect.

I am a very old customer of hdfc bank and having very good repo with bank. So am hoping some positive response from you guys.

Best regards,
Dharmendra singh gurjar
Email - [protected]

Complaint Status

[Jul 30, 2017] HDFC Bank customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0


Dear Customer

Greetings from OneAssist...!

We would like to apologize for the same. As per your request, we have cancelled your plan vide service request No. 2207961& the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected] or[protected].



(Team OneAssist)
Dharamendra Singh Gurjar's [Complaint's author] reply, Aug 2, 2017
Could you please let me know why i didnt get any update on this?
you guys billed 1299 and auto activate that One Assist service and now your made EMI's for 1299 for 3 months with some extra charges and GST.

What the hell is going on, whats wrong with you guys.?
How much refund you will do, i need my all money back.
So, kindly do the same and will appreciate your efforts.


Dharmendra Singh

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    HDFC Bank - auto activate the oneassis service and debited my account with 1300, without my consent